Marvella Moon Privacy Policy
At Marvella Moon Art, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, MarvellaMoon.com, or make a purchase from our store.
By using our website, you agree to the terms outlined in this Privacy Policy. Please take a moment to review it to understand how your personal data is handled.
1. Information We Collect
We collect the following types of information:
- Personal Information: When you make a purchase, subscribe to our newsletter, or contact us, we collect personal information such as your name, email address, shipping address, and payment details.
- Non-Personal Information: We may collect non-personal information about your visit to our website, such as your browser type, IP address, and pages visited, to help improve our site and services.
What We Collect and Store During Checkout
While you visit our site, we’ll track:
- Products you’ve viewed: We’ll use this to, for example, show you products you’ve recently viewed.
- Location, IP address, and browser type: We’ll use this for purposes like estimating taxes and shipping.
- Cookies: We use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including:
- Name
- Billing address
- Email address
- Phone number
- Credit card/payment details
- Optional account information (like username and password)
We’ll use this information for the following purposes:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Set up your account for our store.
- Comply with any legal obligations we have, such as calculating taxes.
- Improve our store offerings.
- Send you marketing messages, if you choose to receive them.
If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.
2. How Long We Retain Your Data
We generally store information about you for as long as we need it for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
3. Who on Our Team Has Access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased, and where it should be sent.
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds, and support you.
4. What We Share with Others
We share information with third parties who help us provide our orders and store services to you. For example:
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.
Third-Party Services
We use third-party services to process payments, analyze website data, and communicate with our customers. These services include:
- Google Analytics for website performance tracking.
- MailerLite (or similar) for email marketing.
These third-party services may collect data as part of their functions. Please refer to their individual privacy policies for more information.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files that are stored on your device to track site activity and help personalize your experience. You can set your browser to refuse cookies or alert you when they are being used. However, please note that some website features may not work properly if you disable cookies.
6. How We Protect Your Information
We implement a variety of security measures to protect your personal information, including encryption during transactions and secure servers. However, no online transaction is completely secure, and we cannot guarantee 100% security. We advise that you take necessary precautions to protect your own information when browsing or making purchases online.
7. Your Data Rights
You have the right to:
- Access your personal data.
- Request deletion of your personal data.
- Correct inaccuracies in your data.
To exercise these rights, please contact us at marvella@marvellamoon.com.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any updates will be posted on this page with the updated date at the bottom. Please review this page periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the data we collect, please contact us at:
Email: marvella@marvellamoon.com
Effective Date: 2 August 2025